Terms of Service

Welcome to RM Coaching: Weight Loss & Beyond, operated by Rachael Walkingshaw-McGuinness trading as RM Coaching: Weight Loss & Beyond ("we", "us", "our").

By accessing or using our website, coaching services, app, programmes, digital products, or memberships, you agree to be bound by these Terms & Conditions ("Terms"). Please read them carefully before purchasing or using any of our services.

If you do not agree to these Terms, you must not access or use our services.

1. Definitions

• "RM Coaching: Weight Loss & Beyond" refers to the sole trader business operated by Rachael Walkingshaw-McGuinness trading as RM Coaching: Weight Loss & Beyond.
• "Services" means any coaching, digital content, courses, memberships, app-based tools, workshops, live sessions, or any other support we provide.
• "Client", "Member", or "You" refers to any individual purchasing or accessing Services.
• "Stripe Payments" refers to our third-party secure payment provider that handles all payments, subscriptions, upgrades, downgrades, and cancellations.

2. Eligibility

You must be 18 years or over to access or purchase our Services.

By registering, you confirm that the information you provide is accurate and that you have the legal capacity to enter into this agreement.

3. Nature of Services & Disclaimer

RM Coaching provides mindset-based weight loss coaching, habit-building tools, emotional eating support, behavioural change guidance, nutritional structure (non-dietetic), and progressive mindset approaches.

We do not provide:

• Medical advice
• Psychological therapy
• Dietetic or nutritional therapy
• Mental health treatment

Nothing within our Services should be considered medical advice.

You must consult your GP or a qualified healthcare professional before beginning any weight management programme, meal planning approach, medication-assisted (including GLP-1) weight loss, or lifestyle change.

You accept full responsibility for all health-related decisions.

4. Personal Responsibility

Results depend on your individual circumstances, including participation, mindset, health status, life factors, and consistency.

We do not guarantee specific outcomes, including weight loss, emotional change, or behavioural transformation.

5. Expected Results

All testimonials, case studies, images, or transformation stories are shared in good faith and represent individual experiences only.

Results vary from person to person and are not guaranteed.

6. Membership Access & Stripe Payments

All payments, subscriptions, upgrades, downgrades, renewals, and cancellations are handled exclusively via Stripe Payments.

We do not manually process refunds, cancellations, or plan changes.

7. Cooling-Off Period (UK Consumers Only)

Under UK Consumer Contracts Regulations, you have a 14-day cooling-off period, unless you access any coaching, calls, digital content, app tools, or programme materials during that time.

By accessing these Services, you acknowledge and agree that you waive your right to cancel once digital content or coaching has begun.

8. Right to Suspend or Refuse Access

We reserve the right to suspend or terminate access without refund in cases of:

• Misuse of content or materials
• Abusive, threatening, or inappropriate behaviour
• Sharing or distributing intellectual property
• Breach of confidentiality
• Behaviour that undermines the safety or integrity of the community

9. Intellectual Property

All coaching content, frameworks, videos, worksheets, journal pages, app features, trademarks, and digital downloads remain the intellectual property of RM Coaching: Weight Loss & Beyond.

You may not copy, record, share, resell, or distribute any content without prior written permission.

10. Limitation of Liability

To the fullest extent permitted by law, we are not liable for:

• Health or weight-related outcomes
• Emotional or psychological distress
• Loss of income or business interruption
• Technical issues or third-party platform outages
• App downtime or service interruptions

Access to digital platforms is provided on an "as available" basis.

11. Indemnification

You agree to indemnify and hold harmless Rachael Walkingshaw-McGuinness trading as RM Coaching: Weight Loss & Beyond from any claims, damages, or legal action arising from your use of Services or breach of these Terms.

12. Amendments to Terms

We may update these Terms from time to time.

Revised versions will be published on our website with an updated "Last Updated" date.

Continued use of Services constitutes acceptance of any changes.

13. Governing Law

These Terms are governed by the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Contact